K1GBA Shipping Policy

Shipping:

  • 1. For customers from Italy, we strongly suggest you select \"EMS\" or \"DHL\" NOT other flat shipping as your shipping way. This will help you receive your order safely.
  • 2. Because of the customs issues, we will not ship to Brazil, Argentina. We recommend customers not buying from us. If you buy, we will cancel your order and refund you all the money.
  • I do not know how to select shipping method?

    We suggest you choose Express as your delivery option

    Return/ Refund:

  • 12 Months Warranty On All Products
  • We will refund or resend the new products if customer received their products defective or broken.
  • To ask for refund or resend the product, we will require our customers to take pictures for the devices they receive.
  • Customers need to afford the shipping fee if they send back the broken or defective units to us. The original package of the product should be ketp well.
  • As the buyer, we will pay for the shipping fee if we send the new products for replacement.
  • The refund will be issue in 24 hours once we get the returned products.(the original package must be there and all the accessories should be kept as default.
  • We will not accept the refund or return if customers left us wrong shipping address, which caused the parcel missing or delayed on the shipping.
  • Customers should pay for the customs fee if they receive the new replacement.
  • Three reasons why you should pick Express as your shipping method:

  • A. You get your items during 5-8 business days after finishing payment.
  • B. The tracking number will be send to your email as soon as orders send out. You can check shipping status in the couriers system within 12 hours.
  • C. If you need help on tracking your delivery, or concern about a delivery time, we'll be on hand to answer your questions. Just email us to get answer.
  • More details:

  • The choice of courier varies according to your home country. We currently offer: Hong Kong Air Mail, Hong Kong Registered Air Mail, DHL, EMS
  • Small orders are normally best suited to Hong Kong Air Mail or Hong Kong Registered Air Mail. This is the cheapest and most commonly used option. This delivery method will be chosen during Checkout by default.
  • For larger bulk orders we will pack the goods appropriately and economically in an attempt to save space and shipping costs.
  • If you want to select other shipping method which are not showed as above, you can contact us at: k1gbasp@gmail.com
  • Customs clearance paperwork and any other related documents or procedures are handled by the courier. In rare cases the courier may need to contact you directly to confirm specific details. In this case, some additional paperwork is required. We will assist with you and fill out the documents when necessary.
  • Important notice:

  • 1. For customers from Russia, we suggest you select \"Hongkong air mail\" as your shipping way. It is impossible for us to ship via DHL/TNT to Russia because of the customs declearace.
  • 2. For some reason, you may find we can not ship to some countries. In this case, we hope you can contact us via email: k1gbasp@gmail.com. We will find a good shipping way for your order.